Covenant Industries has been providing Call Center Solutions for clients in the US since 1998. We address our client's needs by designing, implementing, hiring, staffing and handling the day-to-day management of call center representatives which in-turn allows our clients to focus on the core competencies of their business.

In 2003 we expanded our capability to contribute to our corporate goal with a plan to create 5,000 jobs in a call center environment. We accomplish this by creating partnerships with several IT, Training, and Telecommunications partners. This enables us to add ongoing technology to support our existing call center operations services including hardware, software and telecommunications equipment (ACD Systems).

Our IT, Telecommunications, Operations & Training Team partners with you to design and develop customized solutions for your daily operations including:

• Taking Inbound Calls
  
• Making Outbound and Sales Calls
• 24-Hour Messaging Services
• Real-Time Reporting
• Level One Help Desk
• Trouble Ticketing and Dispatch
• Order Fulfillment
• Customer Service Support
• Providing Information and Referral Services
• Answering Services
• Scheduling Appointment
• Operator Services
• Emergency Contact Information/ Coordination

CI focuses on providing accurate information, and quality customer while answering calls in less than 60 seconds.

Teamwork Makes the Dream Work

CI specializes in teaming resources mad up primarily of highly qualified and experienced small business owners allowing small businesses, in teaming relationship to offer innovative and robust solutions for our clients. CI focuses on the technical operations for your call center while our team members focus on providing their technical expertise (training, technology, data integration, etc.).

Our Call Center Team:

Sullivan International is a full service Human Resource and Training Company focuses on providing top quality human resources, training and service oriented solutions. www.sullivaninternational.com

Premier Consulting and Management Services is a total Business Solutions Provider offering the Innovative Technological Solutions for supporting efficient business operations. PCMS staff combines the expertise of Business Management Services with Advanced technology to provide our commercial and government clients with solutions that best meet their needs. www.pcms-consultant.com

Guided Technologies develops customized software applications, Website Development, Legacy Website Conversions, Application design and Documentation, Consulting and System Planning. www.guidedtechnologies.com

Melador Technologies is a full service information technology consulting and technology services company that focuses on satellite engineering, internet software systems, data warehousing, system integration, network services, software programming, client-server system development, technical support, supplemental computer staffing and essential hardware requirements meeting the growing demand for computer related services. www.melador.com

Advanced Communication & Technology is a strategically focused on data voice wiring and wireless operations. ACT installs, designs, supports, repairs, manufactures, and markets a complete family of digital voice processing systems for general business and service providers. www.1800fixphone.com

Our teaming approach affords us the ability to pool our resources (human, fiscal, Physical) to provide more comprehensive services that will provide maximum benefits to our clients.